>> Certification & Methodologies

Certifications

Quality Management

ASG has been a quality certified company since 1999. This commitment to quality represents a significant investment to the company; an investment that we believe not only pays dividends to ASG, but to each and every one of our customers.

ASG Group Limited is certified to the international Quality Management Standard AS/NZS ISO 9001:2008.

We are committed to the Business Management System (BMS) and regard the BMS as integral to the way in which we conduct business. The ASG BMS is based on a "Process Approach", whereby all the processes employed within our organisation have been identified and documented. By the adoption of this model, we recognize that you, our clients, play a significant role throughout the entire process, from defining requirements to communicating their level of satisfaction.

The BMS is updated continually in order to improve stakeholder satisfaction and ensure that ASG meet both their needs and expectations. The ultimate aim is to deliver effective and consistent services. In order to meet this objective, everyone at ASG has a role to play in helping to implement the system. Indeed, in our corporate quality policy, the Statement of Excellence we state "This commitment to quality is the responsibility of all our employees who will work together to contribute to the success of ASG".

IT Service Management

ISO/IEC 20000.1:2007 Certification was achieved by ASG on 18th July 2007.

ASG is the first Australian company to be certified to ISO/IEC 20000.1:2007 by SAI Global, (formerly Standards Australia ), proving our dedication to the IT Service Management principles and embedding them as an integral part of our organisation’s service delivery.

Environmental Management

In February 2009 ASG embarked on a project to establish an Environmental Management System and to seek certification to AS/NZS ISO 14001:2004, the international standard for Environmental Management Systems.

This project was successfully completed in April 2010, with the issuing of our certification to the standard.

The certification applies to all branches of ASG and reaffirms our strong commitment to operate in an environmentally responsible manner by preventing pollution, reducing waste and our use of energy and resources and to reduce, re-use and recycle materials wherever possible.

The ASG Environmental Management Policy may be found at ASG Environmental Management Policy.

Quality-ISO-9001-PMS302

ITSM_ISO20000_IT_Serv_PMS032

ISO 14001
Methodologies

ASG has focused on, and invested significant effort in establishing methods, processes, procedures and techniques to support all of our services. Each system has been developed on the basis of industry best practice, tempered by practical experience.

Fundamental to our methodology is the importance of escalation and reporting processes. We have found the key to effectively managing risks, impacts and issues is to clearly identify and address them.

Service Management Methodology (SMM)

Our Service Management Methodology is an ITIL based process driven methodology designed to ensure best practice Service Delivery is achieved. The SMM provides the framework for the delivery of infrastructure and application support projects in a Managed Services environment.

Based on our extensive experience delivering managed services, the framework has been designed to be applied to a range of different managed services engagements (of different sizes, structures, and complexities) and to be fully adaptable to meet the specific needs of our customers.

SMM is a comprehensive framework that has been aligned to ISO 20000 (IT Service Management), ITIL, Capability Maturity Model (CMM), and certified to ISO 9001:2008.

Project Management Methodology (PMM)

Our Project Management Methodology provides a framework for any transition activities, and ongoing continuous improvement projects.

ASG’s project management methodology (PMM) is a concise framework that has been aligned to PMI-PMBOK®, PRINCE2®, CMM, and ISO 9001:2008.

Key project management deliverables include:

  • Formal Project Execution Plan & Risk Assessment;
  • Base-lined Project Plan and Schedule;
  • Comprehensive Communications Plan;
  • Regular Project Status Reporting; and
  • Formally managed risks/issues/changes.