>> ITSM Administration
Process/Tool Administration.
The project was successful and the solution is working but now the business wants to change the rules. ASG’s experience has shown us that no matter what else happens, this scenario is guaranteed. Support for both the processes and tools implemented within Service Management is vital to their ability to deliver to the business. Often an organisation can justify the operation of the process and tools but specialist skills required to manage and administer are both hard to attract and retain.
HP Software Administration.
ASG offers both on-site and remote administration of customers HP Software toolsets utilizing both the skills and infrastructure ASG has within our existing Managed Services environment. This service, offered as a pay per use with an administration retainer to cover infrastructure, ensures that an organisation has the specialist skills available to administer the complex Service Management solutions offered by HP. ASG has over 40 skilled HP Software administrators covering the whole enterprise HP Software suite ensuring customers have the right skill when needed without carrying a resource burden.
Process Administration.
Process Administration is one of the key success factors for any Service Management solution. Often the Process Owner is too involved in the operation of their role to perform the important continuous improvement and auditing functions required. These get neglected and over time, the investment is lost as IT loses alignment with the business. ASG offers a service using our Process Experts to ensure the solution not only delivers to the business, but improves the business. Their real world experience as Process Owners provides them with the skill to understand the pitfalls an tasks involved in Process Administration. Their familiarity with the HP Software toolset also ensures they have the technical ability to correctly assess the data within the management tools. This service is offered as an on-site, pay-per-use solution.