The bank is on a mission – to prove the delivery of simple and easy-to-understand financial products – with a strategy to deliver operational excellence and build strong customer relationships through personal service. In order to improve its speed to market and protect its brand during this era of digital transformation, the bank identified the need to improve its software testing capability so that it could deliver its financial products without risk and provide seamless customer experiences.
ABOUT THE CLIENT
Our client is one of Australia’s leading regional banks, ranking in the top 100 Australian companies ranked by market capitalisation on the Australian Securities Exchange. It operates more than 180 branches across Australia and is renowned
for its simple, easy-to-understand banking products that help support its customers’ financial needs.
Increasing costs, high-security environments and increased adoption of software applications has made the software testing function challenging for most organisations. Particularly in consumer-led environments such as banking, where it is vital to assess and implement the right methodologies to achieve scaling, minimise costs and offer improved services with minimal risk.
For the bank, software and product testing across its multi-vendor resourcing model was largely driven by vendors, which meant testing processes were either inconsistent or lacking in maturity. This was causing several issues for the bank such as:
• Quality outcomes were not being delivered to schedule.
• Low maturity testing processes.
• Non-traditional project methodologies unable to support test processes.
• Unstable products, higher cost of quality and increased time to market.
• Low confidence of business on delivered products, impacting planning for new initiatives.
The bank wanted to create a more consistent, reliable and quality testing service in order to deliver high quality products with zero severity one defects, reduced cost of quality and within +/- 15% tolerance for test duration.
The bank engaged ASG as a Testing as a Service (TaaS) partner to improve and stabilise the testing process to meet the bank’s critical requirements on quality, cost and improved testing timelines.
ASG developed an operating model covering testing process, procedures and techniques across testing phases and project methodologies. As the operating model was rolled out and refined, the bank started to see immediate results from improved testing services, with ASG able to achieve the following:
• Consistent and reliable testing operating model.
• Improved and reduced cost of quality.
• Test execution within +/- 15% tolerance for test duration.
• Reliable testing metrics to support informed business decisions.
• Faster implementation of BAU changes.
• Awareness developed for response times for customer facing applications.
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