The Copyright Agency began transforming its core operating systems in 2016, with plans to move to the cloud and deliver a new CRM as part of the process. The need to upgrade systems was critical as the organisation had been relying on outdated processes that were supported by highly customised and end-of-life systems. It was also an opportunity to respond to changing member needs by transitioning to modern technology that would deliver tools such as self-serve dashboards via a new member portal. The goal was to reduce operational complexity and build transparency, simplicity and trust in the systems and the data.
Despite a global pandemic during the build and several required changes to plans, Copyright Agency delivered its new CRM as part of its major systems transformation in late 2020. This involved a three stage Agile build to replace financial systems first, a Dell Boomi integration capability, and then added a two-phase modular build for core functions using Salesforce, AWS, and Dell Boomi technologies. ASG utilised a range of AWS Services including AWS Lambda, AWS DynamoDB and AWS OpenSearch Services to deliver the final phase of this significant transformation.
DOWNLOAD FULL CASE STUDY
Read the full details of the project including business outcomes by downloading a copy of the case study using the button below.
Other case studies
SAP S/4 HANA: HONDA AUSTRALIA
SAP S/4 HANA ImplementationServices/ Solutions
Program Delivery and ChangeRead More
VIC WATER AUTHORITY: SYSTEM OVERHAUL DELIVERS GREATER CUSTOMER EXPERIENCE
IT Strategy and PlanningServices/ Solutions
Integration, Strategy and AdvisoryRead More