Powerlink embarked on an IT transformational project to implement a Foundational Mobility infrastructure to introduce digital and technology innovation across the organisation through cloud-based service offerings, and to reduce the reliance of on-premise systems. ASG had a proven track record in delivering successful projects within Powerlink and was engaged to implement the Foundational Mobility project and once deployed, to set out and deliver Office365 services across the business over a planned and incremental period.
Powerlink is a leading Australian provider of high voltage electricity transmission network services, combining innovation with insight to deliver safe, cost effective and reliable solutions. Powerlink delivers electricity to more than four million Queenslanders via its transmission network, which comprises 15,000 kilometres of transmission lines and 139 substations. Powerlink also delivers the full spectrum of electricity transmission and associated services, such as renewable energy, asset management, and telecommunications, along with oil, insulation and gas testing.
Prior to the commencement of the Office365 services phased roll out, Australia was impacted by Covid-19, disrupting its workforce’s ability to access and work from its core locations. The impact – if allowed- would have impacted the workforce’s ability to deliver services across Queensland. In response, Powerlink made the decision to accelerate and upgrade its program of work to meet the immediate needs of its workforce.
Like many organisations around the world responding to Covid-19, Powerlink required rapid deployment of Office 365 Cloud Services and collaboration tools including SharePoint online and Microsoft Teams to enable effective and productive remote working. These solutions would remove the reliance of on-premise system access and storage to enable remote working and would ensure business continuity by enabling its organisation to remain engaged and connected across a dispersed workforce.
With proven experience with Office 365 deployments, along with a wealth of experience managing large scale and accelerated projects, ASG were able to confidently lead the rollout of the solution across the business, paying careful attention to risk factors.
As a full digital transformation solution provider, ASG led the project management, change management, business analysis, technical analysis and infrastructure engineering components of the project. It was through further analysis that ASG was able to quickly identify a critical network capacity constraint which would impact the project and user adoption rates, alongside impacting other future cloud services projects in their pipeline. ASG was able to resolve this by delivering a network capacity uplift whilst simultaneously including the requirements of other in-flight projects, to ensure the required user adoption and experience benchmarks were met.
ASG led the projects and change management activities, supporting the accelerated deployment of the changes across Powerlink’s organisation to enable video conferencing and collaboration through the timely delivery of user training, support guides and embedding activities during a period of significant disruption.
The rapid delivery and deployment of the project solution, two months earlier than originally planned, allowed for the commencement of planning for migration to Exchange Online earlier than scheduled; bringing forward the projects business benefits whilst allowing the additional cloud services projects to commence earlier.
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