PROBLEM OVERVIEW

With accelerated timeframes to transition from a pilot state Unified Communications platform to a full deployment for 800+ users, ASG developed a deployment plan that would deliver the required solution whilst limiting the impacts that a rapid implementation would have on any future capability requirements.

 

  • THE CHALLENGE

    Our client was investigating replacement options for their existing video and teleconferencing as part of a Unified Communications platform that could bring stability, increased performance, and additional capability across the organisation.  Issues with the client’s existing solution was causing reliability and performance constraints, as well as impacting its ability to conduct effective video-based conferencing across their meeting rooms and outside their organisation.

    As a leading enterprise grade solution for collaborative communications, Microsoft Teams Rooms was originally piloted (a couple of months prior to the onset of Covid-19), with the pilot outcomes being favourable as the targeted solution for video and audio conferencing.

    With a successful pilot under its belt, and a rapid transition to remote working for its employees required in response to Covid-19, the organisational wide deployment of Microsoft Teams Rooms was accelerated alongside additional functionality available in Microsoft Teams.

    This deployment set out to enable the client to be able to operate effectively and reliably whilst working remotely, so that it could continue to deliver and maintain its services to its communities and customers.

  • THE OPPORTUNITY

    With proven experience with Office 365 deployments and successful delivery of preceding projects for the client, ASG was engaged to deploy Microsoft Teams as the replacement Unified Communications platform in a compressed timeframe.
    Despite a challenging time, this unique situation provided the client the opportunity to:

    • Deploy Microsoft Teams successfully and maintain connectivity in a shifting remote work environment.
    • Provide a reliable Unified Communications platform with wholesale uptake and usage across its entire workforce.
    • Enable and uplift business continuity procedures by providing the tools for its employees to remain engaged and connected across a dispersed workforce.
    • Enable their workforce to maintain productivity and collaborate effectively and in new ways whilst working remotely.

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