MANAGED IT SERVICES

Our End User Computing solutions cater to the modern workforce, delivering high-performance end-user experiences through the provision of industry leading platform services and digital workplace solutions. Our services include:

• Workstation and Device Provisioning and Support
• Mobility and Mobile Device Management
• Remote Access
• Application Packaging and Deployment
• Collaboration, Messaging and email

Our expert technicians can provide support for on-premise infrastructure through to a wide range of different Cloud Deployment Solutions. The range of services covered within ASG’s Core Compute Services includes:

• Service Desk Support
• Physical Infrastructure Provisioning and Management
• Facilities Management
• Virtualisation Management
• Public, Private, Hybrid Cloud Management
• Protected Government cloud
• Broad range of Operating System Management
• Storage, Backup and Archive Management
• Database Management
• Network Management
• Security Management
• Unified Communications

ASG Service Management and operations services provide a comprehensive range of ITIL based services to support our customers.

By operating as your service broker, ASG can select, implement, co-ordinate and govern all of your required services so you can take the headache out of managing multiple service partners.

Our Service Management and Operations support is aligned to the principles of SIAM and ITIL V3. It combines our Service Management methodology with a mature service governance structure and architecture office to ensure IT outcomes are aligned with your business. Our services include:

• Software License and Asset Management
• 24/7 Service Desk
• 24/7 Network and Operations Monitoring
• Configuration and Asset Management
• Incident, Problem and Change Management

ASG can provide a range of Infrastructure Architecture Services to maximise the alignment of your IT environment to your business.

These integrate and add value to the End User Compute, Core Compute and Service Management Services we provide and include such elements as:

• Technology Design and Optimisation Services
• Infrastructure Assessment and Technology Roadmap Development
• Cloud Migration Assessment and Planning
• Capacity, Availability and Design Management
• Service Continuity and Disaster Recovery Planning

ASG can provide qualified and highly experienced project and program managers able to lead and deliver projects from inception through to successful delivery.

We specialise in the transition and transformation of customer environments and use our own proven methodology to guarantee successful outcomes based on PMI and PRINCE2. Our services include:

• Extensive reporting and tracking of project outcomes
• World class project management tool kits
• Access to specialist capabilities in traditional and cutting edge IT

ASG’s Application Managed Service solutions are geared towards modernisation without disruption. Our approach focuses on true strategic differentiation, enabling us to provide our customer’s a real competitive edge in their markets.

Our unique transformation methodology is built on our well defined and mature Program and Project Management processes, and can be applied to seamlessly manage the transformation, transition and on-going operations of your applications portfolio.

Our approach and execution is driven by a four phase approach that will:

• Provide optimised applications portfolio and management capability
• Manage risk
• Prevent business disruption
• Provide repeatable frameworks for continued improvement