Within the ASG delivery model the Service Desk remains the single point of contact; from initial request through to completion.
ASG is able to provide a flexible Service Desk function to meet your requirements. Utilising our national support backbone, we are able to offer Service Desk coverage to suit your needs; whether that be Monday to Friday during business hours or a constant 24×7 service. Our large team of skilled technicians provide economies of scale to ensure that a suitable number of Service Desk personnel are rostered on during your support coverage hours.
The ASG model tightly integrates the services delivered by the Service Desk with all other services (such as Desktop, Server Management, Network, Application Support) and specifically the activities of specialist remote support and on-site technical teams.
It avoids the issues that exist today with “hand offs” between teams and vendors by ensuring ASG maintain end to end management of all incidents.